Shipping and Refunds Policy

Shipping Policy

At Nibbun, we are committed to providing a reliable, efficient, and transparent shipping service to ensure your products arrive in perfect condition and within the estimated timeframe.

 

1. Order Processing

All orders are processed within 1 to 3 business days after payment confirmation. During high-demand periods, processing times may be extended — in such cases, we will keep you informed.

 

2. Shipping Methods

We work with trusted courier services to guarantee safe and timely delivery. The shipping method is automatically selected based on your delivery address and the package weight.

 

3. Estimated Delivery Times

 

Our products ship within 10 to 20 calendar days

Shipping Options

Price

Standard

€4.99

On orders over €45

Free

Shipping costs are calculated automatically before completing your order.

5. Order Tracking

Once your order ships, you will receive an email with the tracking number so you can monitor your delivery in real time.

 

6. Failed Deliveries

If delivery fails due to an incorrect address or absence, we will attempt to contact you to reschedule. Re-shipping costs will be the customer's responsibility.

 

7. Damages or Lost Packages

If your package arrives damaged or does not match your order, please contact us within 48 hours of receipt so we can review and resolve the issue.

Return and Refund Policy

You have 14 calendar days from the date of delivery to request a return or exchange. After this period, we unfortunately cannot offer a refund or exchange.

 

Return Conditions

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

 

Non-returnable items
  • Gift cards
  • Downloadable digital products
  • Personal hygiene items
  • Perishable goods
  • Hazardous materials or flammable liquids/gases

Requirements

To complete a return, we require a receipt or proof of purchase.
Do not send your return directly to the manufacturer.

 

Partial refunds (if applicable)

In some cases, only partial refunds are granted, such as:

  • Any item with signs of use
  • Opened CDs, DVDs, software, or vinyl records
  • Items not in original condition or missing parts
  • Any item returned after 30 days

Refunds (if applicable)

Once your return is received and inspected, we’ll email you to confirm approval or rejection.
If approved, a refund will be processed to your original payment method.

 

Late or missing refunds

If you haven’t received your refund yet:

  1. Check your bank account.
  2. Contact your credit card provider (it may take time to process).
  3. Contact your bank.
    If you’ve done all this and still haven’t received your refund, email us at nibbunStore@gmail.com.

Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

 

Exchanges

We only replace items if they are defective or damaged. To request an exchange, email us at nibbunStore@gmail.com.

 

Gifts

If the item was marked as a gift and shipped directly to you, you'll receive store credit.
If the gift was sent to the purchaser first, we will refund the original buyer.

 

Return Shipping

You will be responsible for paying your own return shipping costs. These are non-refundable.
If you receive a refund, the return shipping cost will be deducted from the total.

If the item value exceeds €75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.
Is it free shipping?

Yes! We offer free shipping on all orders over €45. For orders below this amount, a flat shipping fee of €4.99 will apply. This policy is valid for all eligible countries we ship to, including Spain, the UK, USA, Canada, Australia, Germany, France, Italy, and Mexico.
How long does it take to receive my order?

Orders are processed within 1 to 3 business days.
Once shipped, delivery takes approximately 10 to 20 calendar days, depending on the destination and local courier services. Please note that these are estimated times and may vary slightly during peak periods or due to customs.

Which courier will deliver my order?

We partner with reliable international carriers such as DHL, Cainiao, 4PX, and local delivery services depending on your region, to ensure fast and secure delivery of your package.

What are your shipping costs?
  • Orders under €45: €4.99 flat fee
  • Orders over €45: Free shipping

Shipping costs are automatically calculated and displayed at checkout based on your total order value.

Can I change my delivery address after the order is shipped?

If your order has already shipped and you need to change the address, please contact us as soon as possible at nibbunStore@gmail.com.
Note: If the courier allows address changes, a rerouting fee may apply, which will be the responsibility of the customer.